Delighting your passengers from check-in to baggage delivery
McDan Aviation customer services staff are the key interface between our customer airlines and their passengers and play a leading role in offering the customer care that is critical to the success of McDan Aviation’s ground handling operations. Whether checking in for a flight in Nigeria, transiting through Accra, or Kumasi, our team, professionally trained staff ensure the smooth handling of passengers from check-in to boarding and from disembarkation to baggage collection.
For passengers requiring extra support, McDan Aviation staff across the Sub-Region are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility. With our comprehensive range of ‘meet and greet’ services, we have been making air passengers feel especially welcome for 2 years.
Keeping air travel safe:
Employing the latest techniques in crime prevention our Security Services provide baggage and passenger screening, profiling, aircraft security sweeps, anti-sabotage checks, security patrol and escort services.
Why choose McDan Aviation Passenger services?
- We provide check-in services
- We provide airport lounges
- We manage gate activities
- We manage airport ticketing
- We provide CIP lounges, meet and greet and VIP handling services
- We provide arrival services
- We manage lost and found facilities
- We offer administration and supervision services
- We offer station management services including transfers and disruptions
- Passengers with reduced mobility assistance
- Airside bussing for passengers and crew